Update: April 3rd, 17.00h
We at Chaletonline.com follow all developments around the coronavirus (COVID-19) very closely. We totally understand that our customers worry and have questions. We are working hard to keep our website up to date and inform all of our customers. As soon as new information reaches us, we will update this page.
Holidays with arrival on March 14th
Unfortunately all holidays with arrival on March 14th 2020, have been interrupted during the week. We will inform the main booker by email about the handling of the cancelled holiday.
Holidays with arrival from March 15th
Unfortunately Chaletonline.com had to decide that, during the rest of this winterseason 2019/2020, nobody should travel to their destination. We regret to inform you that you won't be able to go in case your holiday was planned during this period.
How to get informed about the consequences of these measures regarding your holiday?
We totally understand you would like to know more right now. We would like to emphasise that we do everything we can to give you more clarity as soon as possible. We aim at limiting the consequences for everybody involved and we try to keep control of the situation. We cooperate with authorities, ski lift companies and accommodation partners to achieve this.
Right now we are working hard on informing all of our customers who are affected by these measures. We will contact the main booker of your booking. Meanwhile we ask you kindly only to contact us in case of an emergency. This will allow us to handle the situation in the best way possible. We thank you for your understanding and cooperation.
For further information, please look at the most frequently asked questions below.