Carefree holidays in Corona time

We can go on holiday again
Only dreaming about going on holiday is no longer necessary, we can actually go on holiday abroad again. Great news for winter sports fanatics among us, as the ski slopes are opening up again in several glacier areas. This means that by the time the new ski seasons has started, the corona measures that are now being taken will have been tested in detail. This will prepare us well for the coming winter sports season. We can imagine that the developments regarding the Corona virus raise many questions. Therefore we try to give you as much clarity as possible on this page.

At Chaletonline.com you can book your winter sports holiday without risk
Would you like to go skiing again? Then you might be wondering what conditions would apply if your holiday is cancelled because of Corona measures. We'll explain it to you:
If Chaletonline.com cannot deliver the holiday you booked due to the corona virus measures, the booking will be cancelled in accordance with the ANVR conditions and you will therefore be entitled to a return of the travel sum. This means you can book your winter sports without risk. If Chaletonline.com can deliver the holiday but you want to cancel yourself, then as always the standard cancellation conditions apply and we will therefore charge cancellation fees.

Safe and secure during your winter holidays
In order to provide our customers with as much certainty as possible and to provide clarity, Chaletonline.com is a member of both SGR/SGRZ and the ANVR.

SGR/SGRZ: Travel Refund Guarantee Fund
Chaletonline.com is affiliated with SGR/SGRZ. This means that in the case of bankruptcy, the travel sum you paid will be covered by this Guarantee Fund. This way you are always sure that your holiday can take place or that you will get your money back.

ANVR: Dutch Association of Travel Agents and Tour Operators
Chaletonline.com is also affiliated with the ANVR, following the ANVR passenger conditions that have been drawn up in accordance with agreements of the Consumer Association. With this, Chaletonline.com complies with the Advertising Code Travel Offers and rules of the Consumer and Market Authority. This ensures fair terms and conditions. For more information, please visit the ANVR website.

Our vision
The health of our customers is of great concern to us. As a travel company therefore, we closely follow the advice of the RIVM and the Dutch Ministry of Foreign Affairs. These are leading for us.
We work closely with our local partners in the various winter sports areas to keep up to date with the current situation regarding the corona virus measures.

Safety on your holiday: what can you do yourself?
* Make sure you're aware of the rules that apply in the destination country and how you can prepare for your trip.
* Try to follow the advised hygiene measures as much as possible during your holiday. For more information, please visit the RIVM website.

Do you have any questions?
We try to provide you with as much up-to-date information as possible on this page. Do you have any questions? Please contact our travel advisors, they will be happy to help you.

Winter sports 2019/2020
During the last winter season 2019/2020, some of the winter sports holidays have been cancelled due to the exceptional circumstances surrounding the Corona virus outbreak. We have been in contact with all our guests who are involved in this. Are you one of those guests and you still have concerns regarding the situation, please contact us.


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