Your ski holiday in times of Covid

Frequentely Asked Questions about Corona

A carefree ski holiday with Chaletonline.com
When you go skiing, you want to be well prepared. Especially in times of Covid. We understand that you don't want to take any risk when booking your ski holiday. At Chaletonline.com you always book your vacation under clear conditions and guarantees. We offer you the security you're looking for. No worries!

Covid Terms and Conditions
When booking your ski holiday, you don't want to take any risks. With our Covid Terms and Conditions you have extra security in booking your trip: if we can not deliver the vacation you booked, we offer you an equivalent alternative or we cancel your trip, after which you get your money back within 2 weeks guaranteed.

How it works:

If we cannot provide the ski holiday you have booked, we will offer you an equivalent alternative or cancel your trip.
After cancellation, you are guaranteed to get your money back within 2 weeks.
Covid measures can change regularly. Therefore the assessment to cancel a trip takes place from 3 days before the start of your ski holiday, based on the Covid measures in place at the time.
These terms and conditions are subject to changes in laws and regulations.

When do our Covid Terms and Conditions apply?
If we cannot deliver the ski holiday you have booked, our Covid Terms and Conditions will apply. For example, if the country in which your destination lies issues a mandatory quarantine or total entry ban for the entire population of the Netherlands. In that case we cannot deliver the trip you booked and we will offer you an equivalent alternative or cancel the trip free of charge. When canceling, you will receive your money back within 2 weeks, guaranteed.

When do our Covid Terms and Conditions not apply?
If we can deliver the ski holiday you have booked, our Covid Terms and Conditions do not apply. We would like to emphasize that travelers are responsible for having the correct travel documents, vaccinations, vaccination certificates and required additional information. Even if the requirements are tightened just before departure. Make sure that you are always well informed about the current travel information for your destination. If you decide not to travel or to return earlier, our standard cancellation conditions apply.

SGR Guarantee Fund

In order to offer you 100% financial security, we are a member of the SGR Guarantee Fund. This fund covers your paid expenses for the ski holiday in case of bankruptcy.
Read more about the SGR

ANVR Travel Conditions

We always act in your best interest. You can be sure of that. We are affiliated with the ANVR; this association ensures that we meet all our obligations as a tour operator.
Read more about the ANVR

Frequentely Asked Questions about Corona

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••• General questions •••

Below you will find the general questions asked about Covid and ski holidays.

It looks like I need a vaccination certificate, recovery certificate or a negative COVID-19 test result for my destination, but I don't have this. Can I cancel free of charge now?

Not having a vaccination certificate, recovery certificate or a negative COVID-19 test result when it is required to travel to a destination - or to use various facilities at the destination - is not a valid reason to cancel free of charge. Travelers are responsible for having the necessary documents, such as a valid passport or - where permitted - an identity card, and any required visas, vaccinations and proof thereof.

It seems that according to the current measures, I no longer have a valid vaccination certificate, recovery certificate or a negative COVID-19 test result during my trip. Can I cancel free of charge?

Not having a valid vaccination certificate, recovery certificate or a negative COVID-19 test result when it is required to travel to a destination - or to use various facilities at the destination - is not a valid reason to cancel free of charge. Cancellation free of charge is only possible when we can no longer deliver your trip. Travelers are responsible for having the necessary documents, such as a valid passport or - where permitted - an identity card, and any required visas, vaccinations and proof thereof.

I want to cancel my trip, but I cannot cancel free of charge according to your Covid Terms and Conditions or the ANVR Traveler Conditions. What cancellation costs apply?

If you want to cancel the entire booking, the standard cancellation conditions apply. In all cases, the traveller is liable to the tour operator for the booking costs, the SGR-contribution and the following cancellation costs for each cancelled booking:

For cancellations up to 43 days before the departure date: 30% of the travel cost;
For cancellations between 29 and 42 days before the departure date: 60% of the travel cost;
For cancellations between 8 and 28 days before the departure date: 90% of the travel cost;
For cancellations between 7 days before the departure date and the date of departure or thereafter: 100% of the travel cost.

Cancellations outside office hours or sent on non-working days will be considered and processed on the next working day. The relevant working day counts as the day of receipt of your cancellation.

How do I stay informed of the current local regulations?

Current travel advice and additional information can be found on the website of the Dutch Ministry of Foreign Affairs. You are responsible for having the correct travel documents, necessary additional information and to check whether everything is still up to date upon departure.